Ovom Care is a modern fertility clinic focused on delivering personalised, high-quality reproductive care supported by technology, empathy, and efficiency. We are building a team of passionate professionals committed to creating a warm and seamless patient experience from first contact to treatment completion.
We are looking for a professional and proactive Clinic Receptionist to be the first point of contact for patients and visitors at our serene clinic in Cascais, Portugal.
In this front-of-house role, you will coordinate daily clinic operations, support the clinical and administrative teams, and ensure a welcoming and organised environment. You will play a vital role in facilitating communication, scheduling, and documentation across the clinic.
Greet and welcome patients and visitors with professionalism and empathy.
Manage check-in and check-out procedures efficiently.
Respond to phone calls, emails, and clinic messages in a timely and helpful manner.
Ensure that patients are informed, supported, and guided throughout their visit.
Book, confirm, and manage appointments in the clinic's scheduling system.
Liaise with clinicians and nurses to ensure optimal scheduling of treatments and consultations.
Coordinate daily workflows to prevent delays and ensure efficient patient flow.
Ensure all patient consent forms and documentation are properly completed and signed.
Maintain accurate digital records and support EMR data entry.
Prepare documents and communication for patient appointments as needed.
Act as a key point of communication between reception, clinical, and administrative teams.
Assist clinical staff in preparing for patient appointments.
Communicate updates, delays, or issues clearly and promptly to the team.
Monitor and manage office and clinical supplies, placing orders when necessary.
Maintain cleanliness and organisation of the reception and patient waiting areas.
Support occasional stock management tasks in collaboration with the operations team.
Previous experience in a healthcare or hospitality reception role preferred.
Strong communication and interpersonal skills.
Excellent organisational and multitasking abilities.
Proficient in digital tools, email, scheduling systems, and EMR platforms.
Professional appearance and a warm, patient-friendly attitude.
Fluency in Portuguese and proficiency in English is required.
Be part of a compassionate and growing clinic in a meaningful field.
Work with a supportive, multidisciplinary team in a patient-first environment.
Contribute to a calm, caring, and tech-forward workplace culture.
Grow your administrative and healthcare experience in a highly respected clinic.